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What people are saying about Susan . . .

"Susan is a skilled trainer and an inspiring coach and mentor.  Her knowledge and skill span a wide range of areas, and I depend on her counsel to grow as a manager and leader. I recommend her without hesitation to anyone with a desire to grow as a person, a trainer, or a leader."
                                                                         
---Gwen Pangle, Sales Manager

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Newsflash
FREE Teleclass  "Winning the Hearts & Minds of Your People" 
March 10, 2010
12:30 PM - 1:00 PM EST
 
Featuring Kevin Colvin, this month's 'Ask the Expert' special guest
Register Now
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Resource Center

The Resource Center is filled with tools for business executives, sales and service managers, front-line managers, sales leaders, and anyone responsible for driving revenue and increasing profits. You'll find helpful links, audio podcasts, and 16 management and business owner tools that can improve your business this year.

Helpful links:

Business Strategy

The Manager's Coaching Blog
Business & Economic Forecasting
Executive Search
Society for Human Resource Management

30 Minute audio podcasts from the "Ask The Expert" Teleclass Series:

Coming March 10!  Winning the Hearts & Minds of Your People, featuring Kevin Colvin, leading authority on employee development and sales improvement.  Kevin will answer all your questions about how attitudes, values and beliefs play a major role in employee development and how you, as the leader, hold the key.  This session is for you if you have employees and/or sales people who:

  • Consistently perform below their capabilities
  • Never seem to learn from their mistakes
  • Agree and then do nothing
  • Flatly refuse your requests
  • Keep talking and interrupting
  • Have trouble prioritizing or "getting it all done"

Register now for Winning the Hearts & Minds of Your People.

3 Rules for Workplace Transformation. Organizational development expert Karen Snyder shares tips on how to use gratitude and appreciation to bring out the best in everyone you work with; it works for those you live with too.  She also covers how to deliver constructive criticism more comfortably and how to earn the respect of your peers in the most unusual way.  Listen to Karen now:

Download

Don't Let the Dog Eat Your Planner. Life balance and time management expert Pat Snyder shares how humor and laughter can fuel resilience and creativity.  Great tips on how to get organized, stay centered and simplify your life.  Listen to Pat now:

Download

2010 Economic Trends. Former National Association of REALTORS® Chief Economist, Dr. John Tuccillo, discusses the three major economic trends effecting every business leader today and what you should be doing to take advantage of them.  Listen to John now:

Download

These 16 valuable management & business owner tools are available for immediate download.  Just log-in now.

TOOLS FOR BUSINESS OWNERS:

♦Running a Successful Business.  Using benchmarks found by nearly every profitable small business, this quick checklist helps you get on track and stay on track.
♦Small Business Survival Guide. Three secrets every small business owner or solo entrepreneur needs to know to survive economic up's and down's.
♦Social Media How To's.  A must-have for any business owner or manager who's just getting started with social media - a free checklist of how to's.  Save's you time, money and mistakes.
♦What's Your Genius? Discover your inner talents and take your business to a whole new level of success.  This is one of the most powerful talent profiles in North America and was developed over 7 years with over 197,000 business professionals studied.  Discover the two key attributes found in EVERY super-successful individual - they're not what you think!

TOOLS FOR LEADERS AND FRONT LINE MANAGERS: 

♦Achievement Drive® Assessment - a powerful tool to help your people self-discover their strengths and motivations around achievement and identify areas they need to develop.
♦Action Guide to Better Problem Solving.  This quick, easy to use guide helps your people become better problem solvers.  Cuts down on the "got a minutes."
♦Assessing Your Selling Skills - a wonderful tool for screening sales candidates, or as a prelude to implementing sales training.
♦Behavior Styles® Assessment helps you better communicate with and lead your people.
♦Commitment to Success Survey - a quick assessment for your sales people that helps you and they assess motivation, achievement drive, many other attributes of successful sales people.
♦Interviewing Self Assessment helps your sales people become better at asking good questions, qualifying the prospect and becoming customer-focused.
♦Leadership Skills Assessment helps you determine strengths and weaknesses in 12 essential leadership skills.
♦Organizational Productivity Check-Up helps you determine and pin point the factors that may be holding your company/division/department back from achieving optimal productivity.
♦Sales Development Profile - one of the best tools on the market to help your sales force identify strengths, weaknesses, areas for improvement.
♦Sales Congruence Worksheet - a self-discovery tool to help sales people align with 5 values found in all top producers.  This system is used by top sales managers world-wide.
♦What's Your Genius? Discover your inner talents and take your business to a whole new level of success.  This is one of the most powerful talent profiles in North America and was developed over 7 years with over 197,000 business professionals studied.  Discover the two key attributes found in EVERY super-successful individual - they're not what you think!

Download these free business owner and management tools.  Log-in now.